Privacy Policy

Privacy Policy

Effective Date: 23rd June 2026

Cameron Property Services ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request a quote, book our services, or otherwise interact with our business.

By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.

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1. Who We Are

Cameron Property Services provides professional window cleaning and property maintenance services throughout the Bellarine Peninsula and surrounding areas.

For privacy enquiries, please contact:

Cameron Property Services

Email: info@cameronpropertyservices.com.au

Phone: 0493 011 576

Website: www.cameronpropertyservices.com.au

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2. Information We Collect

We may collect personal information including:

Contact Information

• Full name

• Phone number

• Email address

• Property address

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Service Information

• Details relating to your enquiry or booking

• Photographs submitted for quote requests

• Service history

• Appointment details

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Payment Information

• Invoice information

• Payment status

• Transaction records

We do not store credit card information unless processed through a secure third-party payment provider.

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Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

• Referral source information

This information is generally collected through cookies and analytics tools.

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3. How We Collect Information

We may collect information when you:

• Submit a quote request

• Complete a website contact form

• Call, email, or message us

• Book a service

• Provide photographs for estimating purposes

• Leave a review

• Subscribe to marketing communications

• Interact with our website

Information may also be collected through automated technologies such as cookies and analytics software.

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4. Why We Collect Information

We collect personal information to:

• Provide quotations

• Schedule and deliver services

• Communicate with customers

• Process invoices and payments

• Respond to enquiries

• Improve our services

• Improve website performance

• Maintain business records

• Comply with legal obligations

We only collect information reasonably necessary for our business activities.

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5. Marketing Communications

From time to time, we may send information about:

• Service reminders

• Special offers

• New services

• Business updates

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We will not sell or rent your personal information to third parties for marketing purposes.

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6. Photographs and Media

As part of our services, we may take photographs before, during, or after work is completed.

These photographs may be used for:

• Service records

• Quality control

• Insurance purposes

• Staff training

• Marketing and promotional activities

Where photographs are used for marketing purposes, we will take reasonable steps to avoid identifying customers without consent.

Customers may request that photographs of their property not be used for marketing purposes by notifying us before the service is performed.

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7. Disclosure of Information

We may disclose personal information to:

• Employees and contractors assisting in service delivery

• Payment processing providers

• Accounting and bookkeeping providers

• Information technology providers

• Legal or regulatory authorities where required by law

We only disclose information where reasonably necessary to operate our business or comply with legal obligations.

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8. Data Security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyse website traffic

• Measure marketing effectiveness

• Improve website functionality

You can control or disable cookies through your browser settings; however, some website features may not function correctly.

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10. Third-Party Services

Our website may contain links to third-party websites or use third-party services including:

• Google Business Profile

• Google Analytics

• Google Maps

• Social media platforms

• Online payment providers

We are not responsible for the privacy practices of third-party websites or services.

Users should review the privacy policies of those providers separately.

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11. Access and Correction

You may request access to personal information we hold about you.

You may also request corrections if the information is inaccurate, incomplete, or outdated.

Requests should be made using the contact details listed in this policy.

We may require verification of identity before releasing information.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal and taxation obligations

• Resolve disputes

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

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13. Australian Privacy Law

Cameron Property Services is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

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14. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Your continued use of our website or services following any update constitutes acceptance of the revised Privacy Policy.

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