Terms & Conditions

Effective Date: 23rd June 2026

These Terms and Conditions apply to all window cleaning services provided by Cameron Property Services ("we", "us", "our") to the customer ("you", "your").

By accepting a quotation, booking a service, or allowing work to commence, you agree to these Terms and Conditions.

1. Services

Cameron Property Services provides residential and commercial window cleaning services throughout the Bellarine Peninsula and surrounding areas.

Services may include:

External window cleaning
Internal window cleaning
Window frame cleaning
Sill cleaning
Screen cleaning
Track cleaning
Other services as specified in your quotation

Only services specifically listed in the quotation or booking confirmation are included.

2. Quotations

All quotations are provided based on information available at the time of quoting.

Quotations may be provided:

In person
By telephone
By email
Through photographs supplied by the customer
Through our website estimate request system

If site conditions differ materially from those described or shown in photographs, we reserve the right to revise the quotation before commencing work.

Quotations remain valid for 30 days unless otherwise stated.

3. Access and Customer Responsibilities

The customer agrees to:

Provide safe and reasonable access to all areas requiring cleaning.
Ensure pets are secured.
Remove fragile items from work areas where practical.
Provide access to water and electricity where required.
Advise us of any hazards, damage, defects, or access restrictions before work commences.

Failure to provide safe access may result in delays, additional charges, or cancellation of the service.

4. Weather Conditions

Window cleaning is weather dependent.

We reserve the right to postpone or reschedule services due to:

Heavy rain
Strong winds
Storms
Extreme temperatures
Unsafe working conditions

Where possible, we will contact you to arrange an alternative appointment.

5. Existing Damage and Window Condition

The customer acknowledges that:

We are not responsible for pre-existing scratches, chips, cracks, failed seals, oxidised frames, deteriorated window coatings, hard water staining, or other existing defects.
Cleaning may reveal damage that was previously obscured by dirt, dust, debris, oxidation, paint, or mineral deposits.
Some stains, marks, paint, construction debris, oxidation, and mineral deposits may not be fully removable through standard cleaning processes.

Where restoration work is required, this will be quoted separately.

6. Safety and Work at Height

We reserve the right to refuse or modify work where access is deemed unsafe.

For safety reasons, we may utilise:

Water-fed pole systems
Extension equipment
Ladders where appropriate
Other professional access equipment

The method of cleaning is determined solely by Cameron Property Services.

7. Satisfaction Guarantee

If you are dissatisfied with any aspect of the service, you must notify us within 48 hours of completion.

We will be given a reasonable opportunity to inspect the work and rectify any legitimate concerns before any refund request is considered.

Refunds will not be provided where we have not been given an opportunity to rectify the issue.

8. Payment Terms

Unless otherwise agreed:

Residential Customers: Payment is due upon completion of the service.

Commercial Customers: Payment is due within the payment period stated on the invoice.

We accept payment by approved payment methods listed on the invoice.

Late payments may incur:

Collection costs
Administrative fees
Interest as permitted by law

9. Cancellations and Rescheduling

Residential Bookings

Appointments cancelled with less than 24 hours' notice may incur a cancellation fee of up to 20% of the quoted service value.

Commercial Bookings

Appointments cancelled with less than 48 hours' notice may incur a cancellation fee.

Where access is unavailable at the scheduled appointment time, a call-out fee may apply.

10. Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the value of the services provided.
We are not liable for indirect, consequential, incidental, or special losses.
We are not liable for delays caused by weather, access restrictions, customer actions, or events beyond our reasonable control.

Nothing in these Terms excludes rights available under the Australian Consumer Law.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies available under the Competition and Consumer Act 2010 (Cth) or applicable consumer protection legislation.

12. Photographs

We may take before and after photographs of work completed.

These photographs may be used for:

Quality assurance
Record keeping
Insurance purposes
Marketing purposes

We will not disclose personal information or identifiable customer details without consent.

Customers may request that photographs not be used for marketing purposes by advising us before the service is performed.

13. Privacy

Any personal information collected will be handled in accordance with applicable Australian privacy laws.

Customer information will only be used for:

Providing services
Customer communication
Quotation and invoicing purposes
Business administration

We do not sell customer information to third parties.

14. Force Majeure

We shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including:

Extreme weather events
Natural disasters
Government restrictions
Power outages
Supply shortages
Emergencies

15. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Victoria.

Contact Information

Cameron Property Services

Website: www.cameronpropertyservices.com.au

Email: info@cameronpropertyservices.com.au

Phone: 0493 011 576

Service Area: Bellarine Peninsula and surrounding areas.