Refund and Cancellation Policy

Effective Date: 23rd of June 2026

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The Refund and Cancellation Policy explains your rights and our procedures regarding cancellations, rescheduling, service concerns, and refunds.

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1. Customer Satisfaction

We are committed to providing professional window cleaning services to the highest standard.

If you are dissatisfied with any aspect of our service, please contact us within 48 hours of service completion so we can assess the issue and work towards a resolution.

Where a legitimate service issue exists, we will be given a reasonable opportunity to inspect and rectify the work before any refund request is considered.

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2. Refund Eligibility

Refunds may be considered where:

• The agreed service was not provided.

• The service was not carried out with reasonable care and skill.

• We are unable to rectify a verified service issue within a reasonable timeframe.

• A refund is required under the Australian Consumer Law.

Any refund approved by Cameron Property Services will be processed using the original payment method wherever possible.

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3. No Refund Situations

Refunds will generally not be provided for:

• Customer change of mind after the service has been completed.

• Pre-existing damage, scratches, chips, cracks, failed seals, oxidised frames, hard water staining, mineral deposits, or other defects revealed during cleaning.

• Issues that were disclosed prior to service commencement.

• Areas that were inaccessible at the time of service.

• Services declined or modified by the customer during the appointment.

• Dissatisfaction resulting from conditions beyond our control, including weather events occurring after completion.

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4. Service Rectification

If a service concern is reported within 48 hours of completion, Cameron Property Services may:

1. Review photographs or details provided by the customer.

2. Conduct a site inspection if required.

3. Return to rectify any verified workmanship issues at no additional charge.

We reserve the right to determine the appropriate remedy, including rectification, partial refund, or full refund where legally required.

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5. Customer Cancellations

Residential Customers

Appointments cancelled more than 24 hours before the scheduled service time may be cancelled free of charge.

Appointments cancelled within 24 hours of the scheduled service time may incur a reasonable cancellation fee of up to 20% of the quoted service value to cover scheduling and administrative costs.

 

Commercial Customers

Appointments cancelled within 48 hours of the scheduled service time may incur a cancellation fee.

Any cancellation fee will be assessed reasonably based on the circumstances and costs incurred.

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6. Access Issues and Missed Appointments

If we arrive at the scheduled appointment and:

• Access cannot be gained to the property;

• The customer is unavailable when attendance is required;

• Required access arrangements have not been made;

a call-out fee or cancellation fee may apply.

Any additional visit required to complete the service may be charged separately.

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7. Rescheduling

We understand that plans can change.

Customers may request to reschedule an appointment at any time. We will make reasonable efforts to accommodate alternative dates and times, subject to availability.

No fee will normally apply where sufficient notice is provided.

 

8. Weather Delays

Window cleaning services may occasionally need to be postponed due to unsafe weather conditions, including heavy rain, storms, or high winds.

Where this occurs:

• No cancellation fee will apply.

• We will contact you as soon as practicable.

• The appointment will be rescheduled to the next suitable date.

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9. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under Australian law.

 

Contact Us

For questions regarding this Refund and Cancellation Policy, please contact:

Cameron Property Services

Email: info@cameronpropertyservices.com.au

Phone: 0493 011576

Website: www.cameronpropertyservices.com.au